top of page


Dear Valued Customer,


In light of the events surrounding the coronavirus, we are reaching out to let you know we are taking immediate precautionary measures to ensure the safety of your family and our technicians as we work in and around your home.

We Are Enforcing The Following Policies And Procedures To Help Protect Customers And Staff From The Spread Of The Coronavirus (COVID-19):
  • If an employee is not feeling well, we have asked that they consult with their family physician and remain at home.

  • Employees will wash their hands frequently with soap and water and use hand sanitizer.

  • We have asked technicians to refrain from shaking hands with our customers.

  • Technicians will keep a safe distance from anyone in the home.

  • Disinfectant will be used on van steering wheels, door handles, and tools, as well as on surfaces inside the home that must be touched to complete the work.

  • Technicians will wear masks as required by state mandates.

  • If you or any of your family members are sick, we ask that you inform us so we can reschedule your appointment for a later time.

We will continue to monitor the situation while serving the needs of our customers. Please visit the CDC website to learn more:

As always, if you have any questions or concerns, please call us at (815) 790-6672.

Thank you for choosing Platinum Heating and Cooling.

Jeremiah Matchen, President

bottom of page